8. Troubleshooting & Support

At Infosynch Software Solution, we are committed to providing you with reliable support and assistance. If you encounter any issues or have questions about Transact-M, please refer to the following resources:

Contacting Support:

• Phone Support:

  • For immediate assistance, you can contact our support team via phone during business hours.

  • Our dedicated support representatives are available to answer your questions and resolve technical issues.

  • (Provide phone number here, mentioning local hours of operation)

• Email Support:

  • You can also reach our support team via email for non-urgent inquiries.

  • Please provide detailed information about your issue, including screenshots or error messages if applicable.

  • (Provide support email address here)

• Online Ticketing System:

  • For efficient tracking and resolution of support requests, we offer an online ticketing system.

  • You can submit a support ticket through our website, and our team will respond promptly.

  • (Provide link to online ticketing system here)

Submitting Bug Reports:

• Bug Report Forms:

  • If you encounter a software bug or unexpected behavior, please submit a bug report using our online form.

  • Provide detailed steps to reproduce the issue, including screenshots or video recordings.

  • (Provide link to bug report form here)

• Screenshot/Video Attachments:

  • Attach relevant screenshots or video recordings to your bug report to help our developers understand the issue.

  • This will expedite the resolution process and ensure that the bug is addressed effectively.

Remote Assistance:

• Screen Sharing:

  • Our support team may request screen sharing access to troubleshoot complex issues.

  • We use secure screen-sharing tools to ensure your privacy and data security.

• Remote Desktop Access:

  • In certain cases, we may require remote desktop access to diagnose and resolve technical issues.

  • We will obtain your explicit consent before accessing your system remotely.

Knowledge Base Access:

• User Guides:

  • Access comprehensive user guides and documentation through our online knowledge base.

  • These guides provide step-by-step instructions and detailed explanations of Transact-M features.

  • (Provide link to knowledge base here)

• Video Tutorials:

  • Watch video tutorials to learn how to use Transact-M effectively.

  • These tutorials cover a range of topics, from basic navigation to advanced features.

  • (Provide link to video tutorials here)

• FAQs:

  • Find answers to frequently asked questions in our comprehensive FAQ section.

  • The FAQ section is regularly updated with new questions and answers.

  • (Provide link to FAQs here)

Local Considerations:

• Marathi Language Support: If you require support in Marathi, please indicate your preference when contacting our support team.

• Regional Holidays: Be aware of regional holidays that may affect support availability.

• Internet Connectivity: If you are experiencing connectivity issues, please provide details about your internet connection when contacting support.