5. Troubleshooting & FAQs

Transact-M is designed to be user-friendly, but you might encounter occasional issues. Here are some common troubleshooting tips and frequently asked questions:

Common Login Issues:

• Incorrect Password:

  • If you've forgotten your password, use the "Forgot Password" link on the login page.

  • Follow the instructions to reset your password via email.

• Account Lockout:

  • If your account is locked due to multiple failed login attempts, contact your system administrator.

  • They can unlock your account and reset your password if necessary.

• Browser Compatibility:

  • Ensure you are using a supported web browser (Chrome, Firefox, Edge, Safari).

  • Clear your browser's cache and cookies.

Transaction Errors:

• Invalid Account Number:

  • Double-check the account number you entered.

  • If you're unsure, verify the account number with the client.

• Insufficient Funds:

  • If a transaction fails due to insufficient funds, inform the client and advise them to deposit the required amount.

  • Check the account balance before processing the transaction.

• Connectivity Issues:

  • If you are experiencing slow loading times, or errors during transactions, check your internet connection.

  • If the issue persists, contact your network administrator.

Report Generation Problems:

• Data Errors:

  • If a report displays incorrect data, verify the input parameters and date range.

  • If the issue persists, contact your system administrator.

• Formatting Issues:

  • If a report is not formatted correctly, try downloading it in a different format (PDF, Excel).

  • Check your printer settings.

Frequently Asked Questions:

• How do I create a new client account?

  • Navigate to the "Clients" module and click "Add Client."

  • Fill in the required client information and save.

• How do I generate a loan statement?

  • Navigate to the "Loans" module and select the relevant loan.

  • Click "Generate Statement" and specify the date range.

• How do I reset a user's password?

  • Administrators can go into the user management section, and reset passwords for other users.

• Is Transact-M compliant with RBI regulations?

  • Yes, Transact-M is designed to comply with relevant RBI regulations.

  • For specific compliance questions, contact Infosynch Software Solution.

• How do I contact customer support?

  • You can contact Infosynch Software Solution support via phone, email, or through the online ticketing system.

  • Contact information can be found in the system administration section.

Local Considerations:

• Marathi Language Support: If you encounter language barriers, contact Infosynch Software Solution for potential language support options.

• Regional Banking Practices: If you have questions about specific regional banking practices, consult with your local banking authorities or Infosynch support.